Meet our Client Experience Team Leader Chloe who is here to ensure you have the best experience when you visit Gatsby & Miller. Chloe has a wealth of customer-facing experience, having worked as a salon Team Leader and Front of House.
What do you love about your job? I consider myself a kind and caring person. I love being helpful and it brings me joy to make someone’s time in the salon the best experience possible. I aim to go above and beyond for each and every client. It’s great to be part of a team working together to create, achieve and exceed clients’ expectations.
Who inspires you? My inspiration comes from our clients. I will always go the extra mile to make sure our clients are being given an excellent experience to go alongside their excellent hair service.
What do you love doing outside of work? I have worked within the hair industry for many years and have always been passionate about hair. I love being creative. My other passions are photography and art. I enjoy doing these as hobbies. If I wasn’t a client experience manager then I may have gone into photography.
What is your ultimate ambition? My ultimate ambition is to one day become recognised within the industry as offering the best when it comes to the client experience.
How would you describe yourself… in 3 words? I would describe myself as approachable, committed and determined
Tell us something about yourself that might surprise others… Something that may surprise people about me is that I have a black belt in Kung Fu and have completed at the World Championships in Poland winning 2 gold medals at the age of 10.