G&M – Best Customer Service Award Finalists


customer service finalist Gatsby Miller Hairdressers Amersham













Gatsby & Miller are thrilled to have made it to the finals of the Hairdressers Journal British Hairdressing Business Awards 2021 for Best Customer Service.

The awards recognise the hardworking names that have built outstanding salon businesses, helping to make British hairdressing the most respected in the world. From standout salons and exemplary teamwork to groundbreaking innovations and trailblazing individuals, HJ’s British Hairdressing Business Awards are an annual celebration of business brilliance.

Gatsby & Miller made the final stage of the competition after compiling a detailed entry, outlining our commitment to providing impeccable customer care.

Salon Director Dawn Montgomery says: "We are thrilled to have made the finals of such a respected event. The last 16 months have been incredibly challenging and we’ve had to reassess our approach to customer care, implementing new safety measures at every step of the salon journey, and introducing initiatives to ensure our clients feel safe, assured and valued at all times. I’m incredibly proud of what we have achieved, both as a business and an industry at large."

Jayne Lewis-Orr, Executive Director of the British Hairdressing Business Awards, adds: "These awards are a celebration of the talented and passionate people that help make British hairdressing so revered. To make the Customer Service Award shortlist, nominees need to demonstrate excellence in all areas of client care, from how the team works together to meet the customer’s expectations, to the unique elements the salon has in place to ensure a memorable client experience. In an extraordinary year that has seen hairdressing hit headlines more than ever before, Gatsby & Miller should feel proud to be recognised for their commitment to providing unbeatable customer care."

This award comes just a few months after we scooped Best Salon Experience title at the Creative HEAD Most Wanted Awards which celebrates those who push boundaries creatively, setting new consumer trends, and breathing life into local high streets and the wider economy.

Other recent wins include Male Grooming - Barbershop of the Year award at the British Hairdressing Business Awards 2020, as well as making it to the finals in the Salon of the Year and Best Salon Design categories

During 2020 we were also finalists for Best New Salon in the Most Wanted awards, and finalists in the Best Male Grooming Salon and Best Salon Design categories at The Salon Business Awards 2020.

With our most recent success in the BHBAwards, we are absolutely delighted that industry judges could see the continuous effort we put into ensuring our customers receive the best possible service when they are with us.   

At Gatsby & Miller,  customer care is about ensuring every customer is given the best service from beginning to end.  We take each customer on an emotional journey and, from the moment they step through our doors, we generate a positive emotion.  This starts with making booking as easy as possible with options including by app, an online booking link on our website, and by phone. 

Once in the salon, we achieve the highest standards with our consultations. Every stylist, barber and therapist follows a unique consultation plan to ensure consistency and 100% satisfaction.

The latest innovations help to further enhance the client experience. High and low energy zones have been created by varying ceiling heights, changing lighting levels and controlling music in different areas.  Screens have been strategically placed to give clients increased privacy and tranquillity, and motion boards keep them abreast of our news, promotions and community events.

To our clients, we’re more than just a salon. We offer hair, beauty, male grooming and a café under one roof, providing the perfect place to eat, drink, work or relax.  We want all who come through our doors to feel considered, welcome, and cared for.

We will find out if we have won the Best Customer Service Award at a special ceremony in London on October 4th 2021.